Return & Refund Policy
Madina Jewellers
Last Updated: February 2026
At Madina Jewellers, customer satisfaction is our highest priority. We take pride in offering premium quality jewellery and ensuring a smooth and secure shopping experience. If for any reason you are not fully satisfied with your purchase, this Return & Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are processed.
By placing an order on https://madinajewellers.com/, you agree to the terms stated below.
1. Eligibility for Returns
We accept returns under the following conditions:
• The item must be unused, unworn, and in its original condition.
• The product must be returned in its original packaging, including certificates, tags, invoices, and any promotional items received.
• The return request must be initiated within 7 days of receiving the product (unless otherwise stated).
• The product must not show signs of damage, alteration, resizing, or tampering.
Items that do not meet these conditions may not be eligible for return or refund.
2. Non-Returnable Items
For hygiene, customization, and security reasons, the following items are non-returnable and non-refundable:
• Customized or personalized jewellery (engraved items, custom-made designs).
• Items that have been resized or modified upon customer request.
• Earrings and body jewellery (for hygiene reasons).
• Items purchased during clearance, final sale, or promotional campaigns marked “Non-Returnable.”
• Gift cards or store credit purchases.
We encourage customers to carefully review product details before placing an order.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
• Notify us within 48 hours of delivery.
• Provide clear photos or videos showing the issue.
• Ensure the product remains unused and in original condition.
Once verified, we will offer one of the following solutions:
• Replacement of the item (subject to availability).
• Store credit.
• Full refund, including applicable shipping charges.
Failure to report within the specified timeframe may affect eligibility.
4. Return Process
To initiate a return:
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Contact our support team at support@madinajewellers.com or via our official contact page.
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Provide your order number, full name, and reason for return.
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Wait for confirmation and return authorization instructions.
Returns sent without prior approval may not be accepted.
Customers are responsible for securely packaging the item to prevent damage during transit. We recommend using insured and trackable shipping services, as we are not responsible for lost return shipments.
5. Refund Policy
Once your returned item is received and inspected:
• You will receive an email confirmation regarding approval or rejection.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to the original method of payment.
Please note:
• Shipping fees are non-refundable unless the return is due to our error.
• Payment processing times may vary depending on your bank or payment provider.
If you have not received your refund within the stated timeframe, please contact your bank or payment provider before reaching out to us.
6. Exchange Policy
We offer exchanges for eligible items within the return window, subject to stock availability.
If you wish to exchange:
• The product must meet return eligibility requirements.
• Any price difference must be paid if exchanging for a higher-value item.
• If the exchanged item is of lower value, the difference may be issued as store credit.
Exchanges are processed once the returned item has been inspected and approved.
7. Order Cancellation Policy
Orders may be canceled under the following conditions:
• Cancellation request must be submitted within 12 hours of placing the order.
• Custom or made-to-order items cannot be canceled once production has started.
• Orders that have already been shipped cannot be canceled and must follow the return process.
Approved cancellations will be refunded using the original payment method.
8. Late or Missing Refunds
If you haven’t received your refund:
• Check your bank account again.
• Contact your credit card company — it may take time before your refund is officially posted.
• Contact your bank for processing updates.
If you have done all of the above and still have not received your refund, please contact us at support@madinajewellers.com.
9. Shipping Costs for Returns
• Customers are responsible for return shipping costs unless the item was defective or incorrect.
• Original shipping charges are non-refundable.
• If a refund is approved, return shipping costs may be deducted from the refund amount (if applicable).
We recommend insured shipping for high-value jewellery returns.
10. International Orders
For international purchases:
• Customs duties, taxes, and import charges are non-refundable.
• Customers are responsible for return shipping and any associated international fees.
• Refunds will only apply to the product cost, excluding customs charges.
11. Product Care Responsibility
Jewellery requires proper care. We are not responsible for damage caused by:
• Improper handling or storage.
• Exposure to chemicals, perfumes, or moisture.
• Accidental breakage after delivery.
We encourage customers to follow our care instructions to maintain product quality.
12. Fraud Prevention and Abuse
To protect our business and customers:
• We reserve the right to refuse returns that show signs of misuse or repeated abuse.
• Excessive return patterns may result in account restrictions.
• All returned items are inspected thoroughly before approval.
13. Policy Updates
Madina Jewellers reserves the right to modify this Return & Refund Policy at any time without prior notice. Updates will be posted on this page with the revised date.
Continued use of our website after updates constitutes acceptance of the revised policy.
14. Contact Information
For return-related inquiries, please contact:
Madina Jewellers
Email: support@madinajewellers.com
Phone: +92-335-7721480
Location: Vehari, Punjab, Pakistan