Privacy Policy for Madina Jewellers
Last Updated: February 2026
At Madina Jewellers (“we”, “us”, “our”), accessible from https://madinajewellers.com/, your privacy and data protection are extremely important to us. This Privacy Policy explains how we collect, use, protect, share, and safeguard your personal information when you visit our website, create an account, place orders, sign up for newsletters, interact with our online services, or contact our support team.
By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our site.
1. Personal Data We Collect
We collect information that you voluntarily provide when you interact with our website or services. This may include:
Account & Order Information:
• name, email address, phone number, billing and shipping address;
• payment details needed to complete purchases (processed via secure payment partners);
• order history and product preferences.
Customer Support Data:
• messages you send us when using our contact form, email, chat, or support portal;
• feedback, query subject, and any replies.
Automatic Technical Data:
• IP address, browser type and version, device identifiers, operating system;
• browsing behavior like visited pages, time spent on pages, products viewed, and search queries.
Marketing and Communications:
• preferences for receiving promotional emails, offers, newsletters, and results from surveys or contests you choose to participate in.
We may also collect information from third-party services if you choose to sign in through social accounts or use integrated tools.
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide and Improve Services:
• processing and fulfilling orders;
• managing customer accounts and preferences;
• improving site features, content, recommendations, and navigation.
Communication:
• sending transactional messages (order confirmation, shipping updates);
• replying to support requests;
• responding to questions, comments, or feedback.
Marketing and Personalization:
• sending newsletters, promotions, and special offers (only if you opt-in);
• tailoring experience and product displays based on your interests and activity.
Analytics and Security:
• detecting fraud, enforcing our policies, protecting against unauthorized activity;
• analyzing usage patterns to improve performance and user experience.
We only use personal data where we have a legal basis — for example, to fulfill a contract with you, comply with legal obligations, with your consent, or for our legitimate business needs.
3. Cookies and Tracking Technologies
We and our service partners use cookies, web beacons, tracking pixels, and similar technologies to collect data and enhance your browsing experience. Cookies help us:
• remember your login session;
• track items in your shopping cart;
• analyze site usage trends;
• serve personalized content.
You can manage cookie preferences through your browser settings, but disabling cookies may affect certain features of the website.
4. How We Share Your Data
We respect your privacy. Personal data will not be sold, rented, or shared with unaffiliated third parties for their marketing purposes without your consent. We may share information with:
Service Providers:
• payment processors and banks for order completion;
• logistics, warehouse, and delivery partners to ship your purchases;
• IT providers and analytics tools to maintain our platform.
Legal Requirements:
• if required by law, regulation, or valid legal process;
• to protect rights, safety, or property of Madina Jewellers, users, or others.
We ensure contracts with third parties require them to implement appropriate security and privacy measures.
5. Security of Your Information
We implement appropriate organizational and technical measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. These include:
• encrypted data transmission (SSL/TLS);
• secure servers with access control;
• restricted access to customer data for authorized personnel only;
• ongoing monitoring and regular assessments.
While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Your Rights and Choices
As a user, you have the right to:
Access and Update:
• review or update your account details by logging into your profile.
Withdraw Consent:
• opt-out of promotional emails at any time by using unsubscribe links or contacting us directly.
Data Deletion:
• request deletion of your personal information — except where retention is required for legal, tax, or business obligations.
Restrict or Object to Processing:
• in cases where processing is based on consent or legitimate interests, you may object or request restriction.
To exercise these rights, contact us at the details provided below.
7. Third Party Links and Services
Our website may include links to external sites, applications, or plugins. Once you leave madinajewellers.com, we are not responsible for the privacy practices of other sites. We recommend reviewing the privacy policies of any third-party site you visit.
8. Children’s Privacy
Our services are intended for users aged 18 years or older. We do not knowingly collect personal information from minors under 18. If we become aware that data from a child under 18 has been collected, we will take steps to remove it promptly.
9. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. When updates occur, we will revise the “Last Updated” date at the top. Continued use of our website constitutes acceptance of those changes.
10. Contact Information
If you have questions, complaints, or requests related to your privacy or this policy, please contact:
Madina Jewellers
Email: support@madinajewellers.com
Phone: +92-335-7721480
Address: Vehari, Punjab, Pakistan